Terms & Conditions

1. GENERAL
These terms and conditions ("Terms") explain your rights and obligations in relation to this web site located at www.featureart.co.uk ("Site") and any goods purchased through this Site. Please read them carefully. You may have other rights granted by law and these Terms do not affect these. If there is anything you do not understand then please contact us.

This Site is operated by FeatureArt ("we", "our" or "us"). You can contact us using the details on the ‘Contact Us’ page.

We may change the Terms at any time by posting such changes on the Site. Your continued use of the Site after notice of changes shall mean you are bound by the new terms.

2. USE OF THE SITE
The content of and copyright in the Site is owned us. You are permitted to view or print individual pages for your own personal use. Any other use, including the printing of photographs, must be with our prior written permission.

We reserve the right to suspend, restrict or terminate your use of this Site at any time.

3. PURCHASING FROM US
The Site and the goods sold through it are subject to change without notice and we reserve the right to improve, alter or modify designs without prior notification. We will inform you of any changes to the advertised goods prior to despatch of such goods. If you are unhappy with these improved, altered or modified goods you may inform us within 7 days, starting on the day after the goods are delivered to you. In order to receive a refund, the goods must be returned in their original unused condition and with all packaging intact, together with your receipt. We recommend that you retain all of the original packaging until you are sure that you intend to keep the goods. An administration fee of £15.00 per canvas panel will be charged for all returns for refund. (Please note: The administration fee will only be charged if the item is not faulty, or doesn't differ significantly from the advertised goods.) Please see our specific delivery and return policies on our ‘Information’ page which forms an additional part of these 'Terms and Conditions of Sale'.

Whilst we try to display goods on our Site that are available, if the ordered goods are not available we will advise you of this as soon as reasonably possible. You will be given the option of ordering an alternative product or receiving a full refund.

By submitting your order you are offering to buy the goods and allowing us to use your personal details for the purposes of supplying goods (including passing your details on to couriers and other subcontractors).

We are not obliged to supply the goods to you until we have confirmed that we have accepted your order and received payment in full. Your order will be deemed to have been accepted when we despatch to you the goods which form the subject matter of your order. We may at our total discretion reject your order.

All drawings, specifications, sizes, photographs, descriptive matter and advertising published by us or contained on our Site are issued only for giving an approximate idea of the goods described in them and colours shown are intended as a guide only. They do not form part of the Terms.

4. PRICING
All prices are in British Pounds. The cost of transporting goods ("Carriage & Insurance Costs") are as set out within our delivery and returns policies and are based on the shipping location. These Carriage & Insurance Costs shall be added to the price to be paid by you.

5. DELIVERY
We aim to despatch goods within 5-7 days from receipt of your order and deliver goods to you within 1 working day from despatch, however we cannot give an exact delivery date or time of day. If we are unable to deliver the goods within 30 days of receiving your order, we will inform you, then if you wish, you may cancel the contract and we will refund any money paid by you.

Please see additional information contained within our delivery and returns policies which forms an additional part of these 'Terms & Conditions of Sale'

6. DAMAGED OR DEFECTIVE GOODS
You should inspect the goods when you receive them for defects or damage. If you find a defect or damage you must tell us as soon as possible before using the item and refer to our delivery and returns policies for instructions on how to return an item.

It should be noted that it is possible on darker prints to experience some minor cracking in the canvas at the extreme edges where it is stretched over the frame. This is a natural defect in the material and is unavoidable. We will consider any claim for excessive cracking on its merits and will do our utmost to satisfy any complaint made.

7. LIMITATION OF LIABILITY
Our site and its contents are provided to you on an 'as is' basis. We make no warranties of any kind, either express or implied, including but not limited to the implied warranties of merchantability, fitness for a particular purpose, or non-infringement to the fullest extent permissible pursuant to applicable law.

Although we use our reasonable best efforts to ensure the accuracy of the Content on our site, we make no representations or warranties as to the accuracy, correctness, or reliability of the Content. There may be technical inaccuracies, typographical or other errors, programming bugs or computer viruses in this web site or its contents. Further, we make no representations or warranties that the functional aspects of our site will be uninterrupted or error-free, or that our site or the server that makes it available are free of viruses or other harmful components. By using this site you acknowledge that its use is at your own risk. As a convenience, our Web site may link to other Web sites that may be of interest to you but are not under our control. These links do not imply an endorsement by FeatureArt and we are not responsible for the availability of, or the content contained in, any linked site.

If any of our products are delivered damaged or defective then we shall not have any liability to you, unless you notify us in writing by email of the problem within 7 working days of the delivery of the products. This does not affect your rights of cancellation as below.

If you do not receive the products ordered by you within 30 days of the date on which you ordered the same, we shall have no liability to you unless you notify us in writing by email of the situation within 7 days of the date on which you ordered the products. If so notified, our only obligation will be to give you the option of cancelling the order.

FeatureArt will not be liable to you for any indirect or consequential loss or damage arising out of any such occurrence and FeatureArt shall have no liability to pay any money to you by way of compensation other than to refund to you the Price paid where you are so entitled.

You must observe and comply with all applicable regulations and legislation, including obtaining all necessary customs, import or other permits to purchase the products from the Site. The importation or exportation of certain of the products to you may be prohibited by certain National laws. No representations are made by FeatureArt as to this and no liability is accepted in respect of the export or import of the products You purchase.

Notwithstanding the above, nothing in these Terms is intended to limit any rights you may have as a consumer under applicable local law or other statutory rights that may not be excluded nor in any way to exclude or limit our liability to you for any death or personal injury resulting from our or the supplier’s negligence.

8. OTHER INFORMATION OF WHICH YOU NEED TO BE AWARE
Any personal details you provide to us are kept and processed in accordance with our Privacy Statement.

This Site may contain links to other web sites not under our control. We accept no responsibility or liability for the content or availability of those sites.

We may not necessarily keep a copy of these Terms and your order. We advise you to print a copy of them for your information in the future.

If any section of the Terms are held by a Court or other competent authority to be unenforceable then that section shall be considered deleted and not apply but the rest of the Terms will.

This agreement between us is personal to us and no other person who is not party to these Terms shall be entitled to enforce any term of this Agreement under the Contracts (Rights of Third Parties) Act 1999 (or any analogous laws).

The Terms are the entire terms and conditions between us in relation to your use of this Site and any purchase made over the Site and no other terms, conditions or representations made by us and any of our employees or agents (unless made fraudulently) shall apply.

The Terms shall be governed by English law and the courts of England and Wales shall have non-exclusive jurisdiction over any dispute. All dealings, correspondence and contact between us shall be made or conducted in the English language.

If you are a consumer (i.e. you are not purchasing either wholly or in part for your business or you are not a business) you have the right, in addition to your other rights, to cancel the contract and receive a refund. You must inform us if you wish to cancel within 7 days, starting on the day after the goods are delivered to you. This policy does not apply to products such as 'Your Image on Canvas' or custom size prints not listed on our website, as these are made specifically to customer requirements. If you choose to cancel then the goods must be returned to us in their original unused condition and with all packaging in tact, together with your receipt. Please note that an administration fee of £15.00 per canvas panel will be charged for all returns. This will not be charged if the goods are found to be faulty. Carriage & Insurance Costs can only be refunded if the goods are faulty. Please refer to our Delivery & Returns Policy' for full details on how to return an item

We have made every effort to display as accurately as possible the colours of the Products that appear on the Site. However, as the actual colours you see will depend upon your monitor, we cannot guarantee that your monitor’s display of any colour will be accurate.

Our lifetime quality guarantee assumes the manufacture's guidelines have been followed and that the pictures have been treated 'normally'. This includes, but is not limited to, being in direct sunlight or exposed to elements etc.

PRIVACY POLICY

When you order, we need to know your name, email address, phone number and delivery address. This allows us to process your order and to notify you of the status of your order. We do not sell your personal information to others. We may on occasion use your information for the purpose of providing information to you about special offers, services, products and features on our website which we consider may be of interest to you. If you would prefer not to receive this information just let us know.

We do not collect any payment information – this is all done via paypal, either using a paypal account or by using an existing card.

By using our web site, you consent to the collection and use of your information as outlined in this privacy policy. We may change our privacy policy at any time and without notice. If we decide to change our privacy policy, we will post those changes on this page so that you are aware of what information we collect, how we use it, and under what circumstances we disclose it.